FAQ

How does the Mist Gun work?

It sprays a fine, wide mist of our plant-based enzyme formula. Enzymes break down the organic residue (urine, litter dust, pet oils) that causes odor, so the smell goes away instead of being masked.

Where can I use it?

Around litter boxes, on carpets, rugs, couches, pet beds, crates, car seats and hard floors. Always spot-test delicate fabrics first. Do not spray directly on pets.

Is it safe to use around my pets?

Use it as directed: mist the area, let it dry, and keep pets out until it's dry. Never spray pets, food or water bowls.

How does the refill subscription work?

Start with a 14-day free trial: choose your pack size and scent, pay $0, and your first refills ship right away. If you don't cancel during the trial, you're charged the regular price when it ends — $24.99 for the 2-Pack or $44.99 for the 4-Pack — and then every 30 days, with a new refill delivery each time. More detail here.

Will I be charged during the free trial?

No. You pay nothing at sign-up and nothing during the 14 days. Your first charge happens only if you're still subscribed when the trial ends. We email you before then with the date and amount.

How do I cancel?

Click Membership in the top menu, enter your email, and open the secure link we send you — then choose cancel. No password, no phone call, no fee. Cancel during your trial and you're never charged. Cancellation policy.

Can I skip or pause?

Yes. Skip a delivery to push your next charge back 30 days, or pause until you're ready again — both from the Membership page.

How long does a refill last?

One 240 ml refill lasts about 2 weeks in a one-pet home with daily use, so the 2-Pack covers most one-pet homes for 30 days. Multi-pet homes usually choose the 4-Pack.

Can I buy refills without subscribing?

Yes. Choose one-time purchase on the refills page.

How much is shipping?

Free on every order, with no minimum. Orders ship in 1–2 business days and usually arrive in 5–9 business days. Express shipping is available at checkout if you need it faster. We ship within the United States. Shipping policy.

What if it doesn't work for me?

Try your first Starter Kit or Multi-Pet Bundle for 30 days. If your home doesn't smell fresher, email us for a full refund — even if it's used. Refund policy.