Cancelling, Skipping and Pausing
Pawdorless refill subscriptions start with a free trial. This page explains exactly how they bill and how to stop them.
How billing works
- 14-day free trial. You pay $0 when you sign up. Your first refills ship during the trial, free.
- Day 14: unless you cancel before your trial ends, you're charged the regular price of the refills you chose — $24.99 for the 2-Pack or $44.99 for the 4-Pack.
- Every 30 days after that you're charged the same amount and sent a new refill delivery, until you cancel.
- Shipping is free on every delivery.
- Your payment method is stored securely with our payment processor so future deliveries can be charged.
- We email you before your trial ends and before every renewal, with the date, the amount and a link to cancel.
Cancelling
You can cancel at any time — during your free trial or after it. You do not need to call us, email us, or explain why.
- Click Membership in the menu at the top of any page (or go to /apps/subscriptions)
- Enter the email you signed up with, and we'll email you a secure link — no password needed
- Open the link and choose Cancel subscription
The link in your order confirmation and reminder emails takes you to the same place.
- Cancel during your free trial and you'll never be charged. You keep the trial refills.
- Cancel after your trial and you won't be charged again. Any delivery you've already paid for will still be sent.
If you'd rather we did it for you, email support@pawdorless.com or call 386-229-4497 and we'll cancel it the same business day. But you never have to — the self-serve option is always available.
Skipping a delivery
Still have refills left? Skip your next delivery from the Membership page. Skipping pushes your next charge back 30 days and you aren't charged for the skipped delivery.
Pausing
You can pause your subscription from the Membership page. Billing stops while you're paused and restarts when you resume, and we'll email you before it does.
Changing your details
Update your card, shipping address, pack size or scent from the Membership page. Changes made at least 48 hours before your next charge apply to your next delivery.
Refunds
Cancelling stops future charges; it doesn't by itself refund deliveries already shipped. Those are covered by our Refund Policy, which gives you 30 days from delivery.
Trouble cancelling?
If the cancel option doesn't work for any reason, or the email link doesn't arrive, email support@pawdorless.com or call 386-229-4497 and we'll handle it and confirm in writing. We will never make you wait on hold or sit through a retention offer to cancel.
NXT Global Ecommerce LLC
634 NW 12th Ave, Fort Lauderdale, FL 33311
support@pawdorless.com
386-229-4497